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BOOKDIRECT.COM TERMS OF SERVICE

These Terms of Service ("Terms") govern the contractual relationship between:

BookDirect LLC (hereinafter referred to as "BookDirect.com"), a company incorporated under the laws of the State of Delaware, USA, with its registered office at:

đź“Ť 8 The Green, STE A, Dover, Delaware 19901, USA

and

Each user or visitor (referred to as "you" or "your") who:

(i) Accesses BookDirect.com’s website (https://www.bookdirect.com, the "Website"),

(ii) Uses BookDirect.com’s mobile application available on iOS and Android (the "Mobile App"),

(iii) Utilizes the services offered through the Website or Mobile App (collectively, the "Services"),

(iv) Interacts with BookDirect.com’s business-to-business API, or

(v) Embeds BookDirect.com’s widget sub-system on their own website.


BookDirect.com and you are collectively referred to as the "Parties", and individually as a "Party".

1. Acceptance & Modification of Terms

By accessing and using the Website, Mobile App, and Services, you expressly agree to comply with these Terms and all applicable laws and regulations.

If you do not agree with any part of these Terms, you must cease using the Website, Mobile App, and Services immediately.

1.1 Modifications to the Terms

  • BookDirect.com reserves the right to update, amend, or modify these Terms at any time at its sole discretion.
  • We will notify you of material changes via email or by posting an updated version on the Website and Mobile App.
  • Your continued use of our Services after modifications constitutes acceptance of the revised Terms.

2. Description of Services

BookDirect.com provides a digital travel and accommodation booking platform that facilitates direct reservations between travellers and accommodation & activities providers. The Services include:

  • Hotel, Accommodation & Experiences Listings – Users can browse and book stays or activities directly from the provider.
  • Payment Processing – Secure transactions for booking payments.
  • Customer Support – Assistance regarding bookings, cancellations, and refunds.
  • API & Widget Integration – Business users can embed BookDirect.com’s booking system on their own websites.

You acknowledge that BookDirect.com is not a travel agency or property owner; it only facilitates bookings between users and accommodation or activities providers.

3. User Responsibilities

You agree to:

  • Provide accurate personal and payment information.
  • Use the Services only for lawful purposes.
  • Refrain from fraudulent, abusive, or misleading activities.

If you are booking accommodation, you are responsible for reading the property’s cancellation policy before confirming your reservation.

4. Privacy & Data Protection

We comply with global privacy laws, including:

  • General Data Protection Regulation (GDPR) (EU)
  • California Consumer Privacy Act (CCPA) (USA)

We collect and process personal data in accordance with our Privacy Policy, which can be accessed here.

5. Booking & Payment Terms

BookDirect.com offers two types of payment processing for accommodation bookings:

5.1 Payment Methods

Users booking accommodations through BookDirect.com may encounter the following payment methods:

  1. Pay at Property:
    • The guest pays the total amount directly to the accommodation partner upon check-in or check-out.
    • BookDirect.com does not collect funds in advance for these reservations.
    • Any cancellation fees or no-show charges will be determined by the accommodation partner based on their policy.
  2. Pay online now (Pre-payment Collected by BookDirect.com):
    • BookDirect.com collects payment from the guest at the time of booking on behalf of the accommodation partner.
    • BookDirect.com then remits the payment to the accommodation partner after deducting any service fees or commission if applicable.
    • The total amount charged will be clearly displayed before booking, including any applicable taxes, fees, or surcharges. Any additional fees or charges paid directly to accommodations partner may be displayed for reference only and not charged in advance.

5.1 Pricing Transparency

To ensure pricing transparency, BookDirect.com adheres to the following:

  • Accurate Pricing: All prices displayed include applicable taxes and fees upfront, with no hidden charges.
  • Clear Payment Terms: Users will be informed at the time of booking whether they will pay at the property or if payment will be collected in advance by BookDirect.com.
  • Currency & Exchange Rates: Prices will be shown in the user’s selected currency where applicable, but actual charges may vary by currency fluctuation.
  • Cancellation & Refund Policies: Each booking will clearly indicate whether a reservation is refundable, non-refundable, or subject to penalties, as determined by the accommodation provider.
  • Payment Security: All transactions processed by BookDirect.com comply with PCI DSS standards and GDPR regulations to ensure secure payment handling.

Chargebacks & Disputes

  • If a dispute arises regarding a prepaid booking, guests must first contact BookDirect.com’s customer support for resolution.
  • Chargebacks initiated with a payment provider will be handled in accordance with BookDirect.com’s dispute resolution policy, which may involve providing proof of booking, cancellation policies, and refund eligibility.
  • BookDirect.com is not responsible for disputes related to “Pay at Property” bookings, as payments are processed directly by the accommodation provider.

6. Cancellations & Refunds

  • Each hotel/accommodation has its own cancellation and refund policy.
  • Refunds (if applicable) are subject to the property’s terms.
  • If an issue arises, you may contact BookDirect.com’s support for mediation.

7. Disclaimer of Liability

BookDirect.com does not guarantee:

  • The accuracy of accommodation listings.
  • Availability of accommodations.
  • Quality of services provided by third parties.

To the fullest extent permitted by law, BookDirect.com is not liable for:

  • Losses incurred from cancellations, service failures, or misrepresentations by third-party providers.
  • Indirect or incidental damages resulting from the use of the platform.

8. Our Approach to Transparency

BookDirect.com agrees to:

  • Provide clear and transparent pricing (no hidden fees).
  • Display real-time availability of accommodations.
  • Clearly outline cancellation and refund policies before a user completes a booking.
  • Offer secure, GDPR-compliant data handling for all user interactions.

By using our platform, you acknowledge that pricing and availability data is managed by accommodation providers and is subject to change.

9. Governing Law & Dispute Resolution

These Terms shall be governed by the laws of the State of Delaware, USA, without regard to conflict of laws principles.

  • International Users: If you access the Services from outside the United States, you agree to comply with local laws.
  • Dispute Resolution: Any disputes shall be resolved through binding arbitration in Delaware, USA.

10. Contact Information

For any questions regarding these Terms, please contact:

📧 Email: [email protected]

đź“ž Phone: 1 (416) 487-7797

đź“… Effective Date: 24th January 2025